Terms & Conditions

FOR YOUR INFORMATION, some countries require a tourist visa in advance and some can be obtained on arrival at I Gusti Ngurah Rai International Airport. Some visitors do not require a visa at all. Prices also vary. Visas are valid for up to three or thirty days. Passports must be valid for at least six months from your arrival date. Please check with your nearest Indonesian Embassy or Consulate or contact our reservations department prior to your departure.
 
Other Benefits
Stay minimum 7 nights in all types of room get one (1) time dinner, package includes food only and valid for two (2) persons per room. Not valid for booking using promotional code.

Credit Cards Accepted
Amex, Visa, Master and Diners Card. Please note that due to Government regulations, when paying by credit cards, quoted rates in US Dollars are converted into Indonesian Rupiah according to the prevailing Hotel Book Keeping rate at time of transaction.
Personal cheque is not accepted.
 
Room Booking
To confirm the room booking please send an inquiry to reservation@theroyalsantrian.com
 
Via Bank Transfer
Please transfer payment to the following bank account:

Bank                                                      : PT. BANK NEGARA INDONESIA (Persero) Tbk

Account Name                                  : PT. VILLA SANTRIAN

IDR Account Number                     : 0309671447

Bank Address                                    : BNI Westin, Nusa Dua - Bali

Swift Code                                          : BNINIDJADPS


 
Via Credit Card
The same credit card used for securing the booking must be presented upon check in. We are no longer using sign on file (SOF), guest will receive an online link payment request upon booking, with a system similar to online payment.
 
Check-In and Check-Out Policy
All guests must present their passport upon check in. The reception staff will make a copy. All guest is request to fill in and sign the registration form. All guest information will be kept confidential.
Guest are required to provide deposit funds for incidental charges during their stay upon check in. Unused funds will be reimbursed to the guest upon check out, depending on the initial guarantee provided upon arrival, which is cash or via bank transfer for credit card.
 
Check-in time is 14:00 hours local time (GMT +08.00)  
Check-out time is 12:00 noon.
 
Early Check-in is subject to availability upon arrival.
Late Check-out  till 18.00 is charged 50% of room rate and subject to availability upon departure.
For early morning departure, guest are recommended to contact the reception desk one day prior to departure to arrange wakeup call service or transportation.
 
Credit Limit Information
The credit limit for guest personal accounts is IDR 2,500,000.-. Upon reaching the credit limit, guests will be requested to settle the outstanding payment in advance. Our reception team will send a notification if the credit limit has been reached and will request guest to settle at the reception.
 
Cancellation Policy
All reservations through the website must be guaranteed by a credit card. 
 
No Show Policy
Full nights cancellation fee will be charged.
 
Early Departure
In the event of early departure, the hotel will charge full nights of total stay.
 
Pet Policy
Guests are prohibited from bringing their pets.
 
Maximum Room Occupancy
Two (2) persons per villa are allowed with existing bedding or three (3) persons with an additional extra bed.
Your reservation includes complimentary wireless internet.
Guests are not allowed to hang clothes / towel / swimsuit on the balcony/terrace or on the wall. Please contact housekeeping team for laundry service or assistance.
 
Guest Attire
A bathrobe (yukata) and slippers have been provided for use within the guest room. Please refrain from going out of the room in the yukata or slippers.
We politely request all guests to dress in swimwear cover-up when in the reception, restaurant, and lounge areas.
 
 
Children Policy
All children under 2 (two) years old stay with a baby cot at IDR 350,000
All children from 3 to 11 years are charge at IDR 350,000 net per night when using existing bed.
Any additional older children or adults are charge at IDR 1,500,000 net per night for extra bed
The maximum number of Extra bed a room is 1 (one), which can be either a bed or a baby cot. The room can not accommodate both an extra bed and baby cot.
 
Dining
Outlet opening hours:
Breakfast at AllSpice Restaurant will be available from from 7.00AM to 10.30AM
Lunch & Dinner at AllSpice Restaurant will be available from 11.00AM to 11.00PM
Room Service is available from 7.00AM to 11.00PM
No outside food & drink allowed in our restaurant or dining area, corkage fee will apply.
No strong smelling food allowed in the resort area, for example durian.
 
Airport Transfer
Airport transfer is available on request at IDR 405,000 net/car/way (For 1 – 3 pax).
For bookings please email your flight details to reservation@theroyalsantrian.com
 
 
Left Items
The Royal Santrian shall not be liable for loss or damage of items that are left in room after guests checking out. If the left item is not claimed within the maximum period of 14 days, The Resort may dispose of it without notice.
 
Luggage Storage
Luggage storage is available only for guests currently staying at The Royal Santrian to store their luggage or other personal belongings before check-in or after check-out, at the Resort's option.
Each item of luggage will be tagged with a luggage identification tag and may only be retrieved by the bearer of the tag. If the tag cannot be produced during collection, we may nevertheless allow the luggage to be collected if the person claiming it can establish, to our satisfaction, his/her right or authority to collect the luggage and The Resort shall not be liable for any loss or damage for releasing the luggage accordingly. The maximum storage period is 7 days. Should your luggage or item remain unclaimed upon expiry of the maximum storage period allowed, the Resort reserves the absolute right and discretion to dispose of the luggage or item without any liability to you. You use the Resort luggage storage facilities at your own risk. The Royal Santrian will not be responsible for loss of or damage to the luggage, the contents therein or your personal belongings (including any valuables, even if we have been advised) during storage or during the disposal process however caused and you hereby release The Resort from any liability in respect thereof.
 
Damage
You are liable for any damage howsoever caused to the allocated villa(s) or to The Royal Santrian premises or property caused by you or any persons in your party (whether or not staying at the Resort) during your stay. The Royal Santrian reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by The Resort as a result of the aforesaid. Regardless, The Resort further reserves the right to commence legal proceedings against you without notice.
 
Guest Activities
Whilst the utmost care is taken to ensure weather conditions is congenial it is considered at our guests own risk to book outside activities during their stay and it is advised that The Royal Santrian cannot take any responsibility for injury or claims during these activities. These activities include but are not limited to cycling, canoeing, yoga, snorkeling, and cooking class.
 
Doctor Assistance
Available upon request, please contact our reception.
 
Visitor
Guest visitor is not allowed to enter guest room. Allowed only at lobby, lounge and restaurant.
 
Hotel Facilities
Valid only for all in-house guest.
 
All the above rate and policy are subject to change without prior notice and all special requests are subject to availability upon arrival.

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The Royal Santrian

Properties
  • The Royal Santrian
  • Puri Santrian
  • Griya Santrian